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FAQ
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What type of wax do you use for your candles?We use a premium blend of coconut-soy wax for almost all of our candles. This wax is eco-friendly, and produces almost zero soot compared to traditional wax. It’s the perfect choice for a smooth, even burn and a high-quality fragrance experience. You will notice even after the candle is finished burning, there should be almost zero soot on the jar. For other candles, we use a fragrance wax blend containing paraffin wax that we have perfected over the years for the strongest scent throw. Our paraffin wax is highly refined and purified that it is no more toxic than a soy candle. This means if you want a more subtle and eco friendly burn, choose one of our candles with coconut-soy ingredients. If you are looking for a strong scent throw, we would recommend one of our paraffin ingredient candles. Learn more about our wax here.
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What candle sizes do you offer?We offer several candle options to suit different preferences and needs: 3-Wick Candles – These larger candles are perfect for creating a more significant ambiance and come in a variety of scents. Single Wick Candles – Ideal for smaller spaces or for a quieter, more subtle fragrance. Mini Candles – A great option for sampling scents or as a small gift or travel companion.
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How long do your candles burn?Burn times vary depending on the size of the candle. Here’s an approximate guide: 3-Wick Candles: 60-90 hours Single Wick Candles: 20-50 hours Mini Candles: 15-25 hours Keep in mind that burn times may vary depending on environmental factors, such as the size of the room and whether the candle is placed in a drafty area.
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What are the benefits of coconut-soy wax?Coconut-soy wax is a premium wax blend that provides several benefits: Clean Burning: It produces minimal soot and burns very clean. Longer Burn Time: Coconut-soy wax burns slower, meaning your candles will last longer. Better Scent Throw: This wax holds fragrance better and releases it evenly throughout the burn. Eco-Friendly: It is biodegradable, renewable, and free from harmful chemicals.
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What are the benefits of paraffin wax?Paraffin wax offers several benefits, making it a popular choice for candles: Clean Burning: Our paraffin candles are highly refined and purified, making them just as clean as soy candles. There may be soot associated with any candles containing paraffin due to the way paraffin reacts to wicks. Longer Burn Time: Burns slowly, extending the life of your candles. Better Scent Throw: Holds and releases fragrance evenly throughout the burn.
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How are your INTENSE candles made?Our fragrance wax blend which contains paraffin wax is a premium wax blend that provides several benefits: Strong Scent Throw: Paraffin wax has excellent fragrance-holding properties, which allows it to release a strong and consistent scent when burned. Good Burn Time: It burns evenly and slowly, allowing the candle to last longer. Sometimes candles containing paraffins or stronger fragrance can cause headaches, so if this occurs, we recommend discontinuing use or trying our standard coconut-soy wax candles, which are still strong scented, but contain only 5 all natural ingredients.
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How can I make my candle last longer?To get the most out of your candle, follow these tips: Trim the wick: Always trim the wick to about 1/4 inch before lighting your candle. This helps prevent soot and ensures a clean burn. Let it burn long enough: Allow your candle to burn until the wax pool reaches the edge of the container to prevent tunneling. Avoid drafts: Keep your candle away from drafts (such as open windows or fans), which can cause uneven burning.
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Are your products safe?Certainly! All of our products are crafted with non-toxic ingredients and thoughtfully chosen materials. We prioritize using only the finest quality ingredients, and if something doesn't meet our rigorous standards, it doesn’t make it into our collection. For the safest experience, always follow the recommended burning instructions for candles and wax melts.
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How should I store my candles and wax melts?Store your candles and wax melts in a cool, dry place away from direct sunlight and heat sources. This will help preserve their fragrance and color. If you’re not planning to use your candles for a while, cover the container to keep the fragrance sealed in.
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What are your shipping times?We typically process and ship orders within 2-5 business days. Once your order has shipped, you will receive a tracking number so you can monitor its progress. Please note that delivery times may vary based on your location, shipping carrier, and any unforeseen circumstances (such as holidays or weather delays).
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Do you offer expedited shipping?Currently, we offer standard shipping, and your order will be processed within 2-5 business days. If you need expedited shipping, please reach out to us before placing your order, and we will do our best to accommodate your request.
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Can I track my order?Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through the shipping carrier's website.
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Do you ship internationally?At this time, we only offer domestic shipping within United States. If you're interested in international shipping, please contact us for more details, and we'll do our best to accommodate your needs.
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What should I do if my package is delayed or lost?If you experience any issues with your shipment, such as delays or a lost package, please contact us as soon as possible.
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Do you offer fragrance oils of your scents?Yes! We offer .2 oz fragrance oils in small dropper bottles. These oils are perfect for adding a personalized touch to your candles, diffusers, or other DIY projects. Simply add a few drops to a diffuser or melt them in your wax warmer for a customized scent experience.
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How do I use the fragrance oils?To use our fragrance oils, you can: Add to wax melts or candles: Mix a few drops into melted wax (use sparingly, as the oils are highly concentrated). Use in a diffuser: Add a few drops of fragrance oil to your diffuser to spread the scent throughout the room. DIY Projects: Get creative by adding fragrance oils to homemade soaps, lotions, or bath products.
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What are room sprays, and how can I use them?Our room sprays are a quick and easy way to refresh your space with beautiful, long-lasting fragrance. Simply spray the mist into the air or directly onto fabrics (e.g., curtains, cushions, or linens) for an instant scent boost. They’re perfect for home, office, or car use!
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